Costumer Care

Improve telephone skills in English: increasing the reputation of the company Develop a confidence in using English Know which expressions to use and which to avoid Show understanding of their customers and suppliers Ask for repetition, clarification and spelling Affect intonation to sound more pleasant Transfer a call Take messages Make first contact with Clients and Visitors Make Appointments Employ good practice in handling complaints and problem solving Accept criticism with grace Improve customer relations Understand customer service concepts and how to use them Follow up with clients and suppliers Maintain correspondence with customers